Terms and Conditions
Last Updated: September 15, 2026
Welcome to our website. By accessing or using this website and our products and services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing any products or services.
If you do not agree with any part of these Terms & Conditions, you should not use this website or our services.
1. General Terms
These Terms & Conditions govern your use of our website, products, services, and any related online facilities.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective when published on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms & Conditions.
2. Use of Our Website
You agree to use this website only for lawful purposes and in a manner that does not:
Violate any applicable local, national, or international law or regulation.
Infringe upon the rights of another person or organization.
Attempt to gain unauthorized access to our website, servers, systems, or networks.
Introduce viruses, malware, malicious code, or other harmful material.
Interfere with the operation, security, or availability of the website.
Use our website to distribute spam, fraudulent content, or unauthorized commercial communications.
We reserve the right to restrict or terminate access to the website where we believe these Terms & Conditions have been violated.
3. Products and Services
We provide products and services as described on our website, including electronic shelf labels, digital display solutions, related hardware, software, accessories, and associated services.
Product descriptions, specifications, images, availability, and other information are provided for general information purposes. While we make reasonable efforts to ensure that information is accurate and up to date, specifications and product availability may change without prior notice.
Actual product appearance, color, packaging, accessories, and specifications may vary from images or descriptions displayed on the website.
4. Orders and Purchases
When you place an order, you agree to provide accurate and complete information required to process your order.
Submitting an order does not necessarily constitute final acceptance of the order. We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:
Product availability.
Incorrect pricing or product information.
Payment issues.
Incomplete or inaccurate customer information.
Suspected fraudulent or unauthorized activity.
Other operational or technical circumstances.
If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund and payment policies.
5. Pricing and Payment
All prices displayed on our website are subject to change without prior notice.
Depending on the product or service, prices may or may not include applicable taxes, shipping charges, installation fees, customs duties, or other additional costs. Any applicable additional charges will be communicated where reasonably possible.
Customers are responsible for providing valid payment information and ensuring that sufficient funds are available to complete a transaction.
We reserve the right to correct pricing, billing, or product information errors and, where necessary, cancel an affected order.
6. Quotations and Custom Orders
For customized products, bulk orders, installations, integrations, or business solutions, we may provide a separate quotation or proposal.
Unless otherwise stated in writing:
Quotations are valid for the period specified in the quotation.
Prices may change after the quotation validity period.
Customized or specially ordered products may be subject to different cancellation or return conditions.
Project timelines are estimates and may depend on product availability, customer requirements, site readiness, installation conditions, and third-party services.
Any terms specifically agreed upon in a written quotation, purchase order, or service agreement will apply to that particular transaction.
7. Shipping and Delivery
Delivery times provided on our website, quotations, or order confirmations are estimates unless specifically guaranteed in writing.
We are not responsible for delays caused by circumstances beyond our reasonable control, including shipping carrier delays, customs clearance, weather conditions, government restrictions, technical issues, supply shortages, or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information. Additional charges may apply where a delivery attempt fails because of incorrect or incomplete information provided by the customer.
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless expressly stated otherwise, such charges are the responsibility of the customer.
8. Returns, Refunds and Replacements
Returns, refunds, exchanges, and replacements are subject to the applicable product or service policy communicated at the time of purchase.
Customers should inspect products upon delivery and notify us promptly if a product arrives damaged, defective, incomplete, or materially different from the ordered product.
Certain products may not be eligible for return because they are customized, specially configured, installed, activated, or ordered specifically for a customer.
Where a return is approved, the customer may be required to return the product in its original condition and packaging. Shipping, handling, restocking, or other charges may apply where permitted and communicated.
9. Warranty
Where a product is covered by a manufacturer’s or supplier’s warranty, warranty claims will be handled according to the applicable warranty terms.
Warranty coverage may not apply to damage resulting from:
Improper installation or use.
Physical damage or accidental damage.
Unauthorized modification or repair.
Electrical damage or power-related issues.
Exposure to unsuitable environmental conditions.
Normal wear and tear.
Failure to follow operating or maintenance instructions.
Warranty terms may vary between products and manufacturers. Customers should refer to the applicable warranty documentation for specific coverage.
10. Installation and Technical Services
Where installation, configuration, integration, training, maintenance, or technical support is provided, the scope of work will depend on the agreed quotation or service agreement.
Customers are responsible for ensuring that the installation site, network infrastructure, electrical supply, equipment, and other required facilities are available and suitable.
Any additional work outside the agreed scope may be subject to additional charges.
11. Intellectual Property
All content available on this website, including text, graphics, logos, photographs, product images, videos, designs, icons, layouts, software, and other materials, is protected by applicable intellectual property laws.
Unless expressly permitted in writing, you may not:
Copy or reproduce our website content for commercial purposes.
Modify or distribute our materials.
Republish website content on another website or platform.
Use our logos, trademarks, designs, or branding without permission.
Use website content in a way that suggests an unauthorized relationship or endorsement.
All third-party trademarks, product names, and logos remain the property of their respective owners.
12. User-Submitted Information
If you submit information, documents, reviews, feedback, inquiries, or other material through our website, you agree that the information is accurate and does not violate the rights of any third party.
You should not submit confidential, unlawful, malicious, or unauthorized information through public areas of the website.
We may use feedback and non-confidential suggestions to improve our products, services, and website.
13. Third-Party Services and Links
Our website may contain links to third-party websites, services, payment providers, manufacturers, software platforms, or other external resources.
These third-party services are operated independently from us. We do not control and are not responsible for their availability, content, security, privacy practices, or terms of use.
Your use of third-party services is subject to the terms and policies of those third parties.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
15. Disclaimer
We make reasonable efforts to ensure that the information provided on our website is accurate and reliable. However, the website and its content are provided on an “as available” basis.
We do not guarantee that:
The website will always be available or uninterrupted.
All information will always be complete, accurate, or current.
The website will be free from errors, viruses, or other harmful components.
Products or services will always be available.
Website content will meet every user’s individual requirements.
We reserve the right to correct errors, update information, modify products, or change services without prior notice.
16. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website, products, or services.
This may include, without limitation, loss of profits, loss of business, loss of data, business interruption, or other indirect losses.
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
17. Force Majeure
We shall not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, fire, flood, war, civil unrest, government actions, supply-chain disruptions, transportation failures, telecommunications failures, cyber incidents, power outages, pandemics, labor disputes, or other unforeseen events.
18. Account and Security
If you create an account or provide login credentials to access any part of our services, you are responsible for keeping your credentials confidential.
You must notify us promptly if you believe your account has been accessed without authorization.
We are not responsible for losses resulting from your failure to protect your account credentials or from unauthorized access caused by your own actions or negligence.
19. Termination
We may suspend or terminate your access to our website or services where we reasonably believe that you have violated these Terms & Conditions, applicable law, or our policies.
Termination will not affect any rights or obligations that arose before termination.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Kingdom of Saudi Arabia, unless otherwise required by applicable law.
Any dispute arising from or relating to these Terms & Conditions, our website, products, or services shall be subject to the jurisdiction of the appropriate courts in the Kingdom of Saudi Arabia, unless otherwise agreed in writing or required by applicable law.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, legal requirements, or other circumstances.
The updated version will be published on this page with the revised date. You are encouraged to review these Terms periodically.
22. Contact Us
If you have any questions regarding these Terms & Conditions, our products, services, orders, returns, or other matters, please contact us:
Email: info@eslpricetag.com
Location: North America (USA) and Canada
We will make reasonable efforts to respond to your inquiries and resolve concerns appropriately.